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NHI Bahamas  »  Careers


NHI Bahamas is a new national health insurance programme for The Bahamas introduced by the Government. NHI Bahamas will make our health care system more modern, affordable and accessible.

NHI Bahamas is now seeking qualified candidates for the following positions:

Deputy Director, Information and Communications Technology
| Nassau, New Providence

Classification: Executive

Salary/Grade: TBD

Reports to: Managing Director



Reporting to the Managing Director, the Deputy Director, Information and Communications Technology (ICT) will be responsible for leading the overall ICT strategy, policy and implementation for the NHIA. This position is a member of the Executive Management Team of the NHIA and as such, collaborates and seeks advice and input from the other executives concerning organizational-wide initiatives.

The Deputy Director, ICT must be a dynamic leader with extensive experience in managing information and communication technologies functions. The Deputy Director will have deep expertise in ICT trends, technologies and practices acquired through related educational degrees and working experience as well as a solid understanding of the laws that govern ICT in The Bahamas.

The Deputy Director, ICT will establish an effective working relationship with the Managing Director, other Deputy Directors and outsourced IT providers.

Overall Responsibilities

Change Management

  • Manages the implementation of programmes and operational changes resulting from new structure and plans.

Information Technology Management

  • Manages IT planning, including IT policy and standards development, IT architecture and implementation planning, systems development, operations, and monitoring and evaluation.
  • Liaises with National Health Insurance (NIB) for enrollment eligibility.
  • Provides ICT policy direction for NHIA, including implementation, monitoring and review where necessary
  • Manages IT procurement and relationship with vendors
  • Prepares reports on the status of ICT operations and projects.

Communications Technology Management

  • Manages communications technology planning, including communications technology policy and standards development, communications technology architecture and implementation planning, and monitoring and evaluation.
  • Manages the development and implementation of communications technology resources, including the following sub-functions (which may be outsourced):
    • Requirements analysis
    • Solution design
    • Solution acquisition, construction, integration, deployment
    • Solution enhancement
    • Solution operations
  • Manages communications technology procurement and relationship with vendors

Organizational Development

  • Manages the implementation of talent management programs including performance management, training and development and succession planning for staff in the Information and Communications Technology branch

Financial Management

  • Responsible for procurement of required resources and goods for the ICT branch as well as IT hardware required for all NHIA branches, including the allocation of costs to the appropriate accounts
  • Ensures that the infrastructure of the NHIA’s WAN, Gateway and local networks are funded and maintained.


Operational Excellence and Resource Management

  • Provides oversight to the day-to-day operations of the ICT branch as well as overall ICT policy direction for NHIA
  • Ensures that policies and procedures are in compliance with the laws of The Bahamas
  • Ensures compliance with relevant international standards and best practices
  • Educates the NHIA’s Executive team and management to ensure an organization-wide understanding of ICT policies and standards.
  • Ensures the integration of ICT priorities and strategies with the NHIA strategic plan
  • Prepares business cases for the Executive team in order to receive funding approval for ICT initiatives and service agreements as they relate to ICT
  • Maintains knowledge of industry trends, best practices and technological changes in the current environment to lead state of the art technology implementations and for adoption into ICT policies and procedures (e.g., data security, privacy, etc.)
  • Oversees ICT/technical projects and process improvement initiatives and ensures appropriate change management strategies are used to enable user adoption of new technologies

 Systems Transformation (and Quality Assurance)

  • Contributes to planning and goal setting for NHIA
  • Makes recommendations on the acquisition of NHIA’s enterprise applications
  • Provides oversight to expansion and changes of NHIA-wide ICT systems
  • Determines strategies to resolve complex and sensitive issues arising from ICT changes
  • Seeks authority for new programs or projects outside the scope of budgeted or strategic plans that have impact across the organization.

People and Leadership

  • Plans and direct ICT education and training for the NHIA organization
  • Ensures that the necessary skill sets and training are in place to carry out the required ICT functions
  • Provides mentoring and developmental opportunities for staff in ICT Branch
  • Ensures growth opportunities are available for ICT employees, managing and supporting performance and development

Partnerships and Stakeholder Management

  • Manages relationships throughout the organization, to build awareness and to ensure the achievement of specific goals, priorities and directives.
  • Networks with colleagues across the organization to exchange ideas, share learning and identify areas of change.
  • Manages relationships to assist in monitoring functional issues, to develop and implement organizational programs/processes and manage resources.
  • Liaises with counterparts at other organizations to exchange information, share best practices and industry trends
  • Represents the organization’s interests and position through events, external committees, seminars, etc.
  • Responds to queries that broadly impact NHIA operations and specifically, impact ICT area

Minimum Education and Experience

  • Minimum Masters (post-graduate) degree in Computer Science, Computer Information Systems, Management Information Systems, Electronics, Electrical Engineering or Masters (post-graduate) degree in Business Administration;
  • Minimum of 10 years of experience in ICT management, with at least 5 years of senior management experience.
  • Where candidate does not have a Master’s degree, a bachelor (undergraduate) degree or professional certificate in relevant area will be considered with additional years’ experience and experience in management.

Personal characteristics

  • Collaborative
  • Demonstrates high integrity and ethical behavior
  • Is respectful and supports diversity
  • Is results- and action-oriented
  • Has strong interpersonal skills
  • Is a strong and effective communicator
  • Demonstrates computer literacy
  • Acts as a role model for values and code of conduct of the organization
read position description
Apply by December 4, 2017 | E-mail to:
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