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NHI Bahamas  »  Careers

Careers

NHI Bahamas is a new national health insurance programme for The Bahamas introduced by the Government. NHI Bahamas will make our health care system more modern, affordable and accessible.

NHI Bahamas is now seeking qualified candidates for the following positions:

Customer Service Representative
| Nassau, New Providence

 

Reporting to the Customer Service Manager, the Customer Service Representative will be responsible for maintaining a front-counter for the NHIA and working directly with members of the public as they seek enrolment under NHI Bahamas to access covered services. The Customer Service Representative is responsible for assisting NHI beneficiaries with enrolment and transfers, and will manage enquiries, complaints and appeals, as necessary.

Customer Service Representative
The Customer Service Representative must be an excellent communicator, with high energy, high motivation and a positive personality.

 

Overall Responsibilities

 

Beneficiary Management

  • Validates the identification of the beneficiary seeking
  • Records personal information of beneficiaries for enrolment
  • Enables beneficiaries to make provider selection via the matching tool.
  • Notifies providers of beneficiary
  • Records and processes beneficiaries seeking to switch providers or RHAs and notifying related

Enquiry/Response

  • Receives and recording enquiries from various channels, triaging, providing responses or routing to appropriate respondent and monitoring to confirm
  • Support process for determining individual eligibility for health care coverage when enquiries are raised by providers and
  • Informs beneficiaries whether they are eligible or enrolled for health insurance coverage and details on specific service covered by

Complaint and Appeal Management

  • Receives and records complaints made online, over the phone and in person at a counter, by beneficiaries, members of the public, health care providers or regulated health
  • Routes complaints to appropriate parties for Monitors and tracks resolution of all complaints.
  • Supports the appeals process, including recording, scheduling hearings, tracking appeal progress and decisions, and communicating decisions to relevant

Competencies

 

Operational Excellence and Resource Management

  • Applies a working level of skill and expertise to execute customer service duties for the
  • Applies a working level of knowledge of pertinent NHIA policies and procedures, and regulatory practices to effectively deliver required
  • Conducts analyses of information, ensuring integrity and confidentiality of
  • Provides subject matter guidance to team

Systems Transformation (and Quality Assurance)

  • Supports end results and decisions made by others, by providing research and analytical
  • Exercises judgment on decisions that fall within standardized procedures, practices and
  • Refers matters that fall outside existing practice standards, procedures and policies to senior team
  • Maintains a working level of knowledge of legislative guidelines having an impact on the delivery of National Health
  • Ensures that service delivery activities comply with NHIA’s principles and

People and Leadership

  • Provides input into the development of action plans to address own learning

Partnerships and Stakeholder Management

  • Develops working relationships with internal co-workers to clarify requests, exchange information and initiate follow-up on delivery of
  • Develops and maintains working relationships with external stakeholders to exchange information and follow-up on delivery of
  • Develops and maintains working relationships with executives at the NHIA.
    Liaises on a daily basis with stakeholders to determine their service needs and assist through NHI related processes

Minimum Education and Experience

 

  • 3 BGCSE’s with English and Mathematics
  • Full computer Literacy- MS Suite
  • Excellent writing skills
  • Collaborative
  • Demonstrates high integrity and ethical behavior
  • Is respectful and supports diversity
  • Is results- and action-oriented
  • Has strong interpersonal skills
  • Is a strong and effective communicator
  • Demonstrates computer literacy
  • Meets deadlines
  • Demonstrates good attendance and punctuality
  • Demonstrates attention to detail

 

 

 

read position description
Apply by May 31, 2018 | E-mail to: careers@nhibahamas.gov.bs
apply for this position
Accounts Administrative Assistant
| Nassau, New Providence

 

Reporting to the Accountant, the Accounts Administrative assistant will assist with a variety of financial management and accounting functions including payroll and reconciliation of the general ledger. The Accounts Clerk also plays a role in supporting Provider payments and identifying fraudulent cases.

 

Overall Responsibilities

 

Provider Management

The position requires a working level of knowledge of the laws that govern The Bahamas, particularly pertaining to financial management and fiscal accountability of public funds. The Accounts Clerk will establish an effective working relationship with the Accountant and other key internal stakeholders, as necessary.

  • Assists in provider payment processes includes target setting, evaluating performance against targets, evaluating compliance with NHIA standards and calculating pay for performance

Compliance and Quality Assurance

  • Assists with identification of fraudulent Provider and beneficiary

Financial Management

  • Supports the management of treasury policies and procedures, cash, debts, investments, and financial
  • Performs analysis of NHIA financial data, prepares reports to assist the Accountant with financial reporting

Accounting

  • Assists the Accountant and CFO with the management and reconciliation of the general ledger, including the maintenance of the chart of accounts and the processing of journal entries, allocations, period end adjustments (e.g., accruals, currency conversions), and other accounting including reports and the withholding of applicable taxes and deductions

Competencies

 

Operational and Resource Management

  • Assists the Accountant with the recording of financial inflows and outflows, management and tracking of fixed assets registry and other accounting, including reports and the withholding of applicable taxes and
  • Applies a working knowledge of office and data management software, administrative practices and protocols and office equipment
  • Supports routine administrative and finance/accounting process activities, such as data entries and
  • Co-ordinates agendas, meetings and
  • Maintains files, databases and inventories for the

System Transformation and Quality Assurance

  • Resolves fundamental finance and accounting support issues following clearly defined protocols and operating
  • Identifies appropriate internal resources to resolve issues outside of established
  • Follows standard administrative procedures and organization support practices and procedures when making routine
  • Receives guidance from senior team members to address issues outside defined protocols and operating procedures or non-routine
  • Identifies areas for modification to finance and accounting processes that impact the
  • Ensures day-to-day activities are conducted following appropriate practices and

People and Leadership

  • Seeks performance input from senior team members to identify own learning

Partnerships and Stakeholder Management

  • Develops working relationships with internal stakeholders to identify needs and exchange routine informaiton
  • Screens routine stakeholder queries, responds to basic queries from staff, visitors and others as well as responds to vendor payment requests.

Minimum Education and Experience

 

  • Minimum 5 BGCSEs including English and Accounting – with a passing grade of “C” or above
  • Previous accounting experience preferred

Personal Characteristics

 

  • Collaborative
  • Demonstrates high integrity and ethical behavior
  • Is respectful and supports diversity
  • Is results- and action-oriented
  • Has strong interpersonal skills
  • Is a strong and effective communicator
  • Demonstrates computer literacy
  • Meets deadlines
  • Demonstrates attendance and punctuality
  • Demonstrates attention to detail
read position description
Apply by May 31, 2018 | E-mail to: careers@nhibahamas.gov.bs
apply for this position