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NHI Bahamas  »  Careers

Careers

NHI Bahamas is a new national health insurance programme for The Bahamas introduced by the Government. NHI Bahamas will make our health care system more modern, affordable and accessible.

NHI Bahamas is now seeking qualified candidates for the following positions:

Facilities Manager
| Nassau, New Providence

Classification: Management

Salary/Grade: TBD

Reports to: Chief Talent and Facilities Officer- (CTFO)

 

Overview

Reporting to the CTFO, the Facilities Manager is responsible for the oversight, administration and maintenance of the properties and facilities of the NHIA.

The manager will supervise a team of janitorial, security and Inspectorate staff. He or she will also work closely with senior management, and related vendors, contractors, and government agencies. Further, the Facilities Manager will also be responsible for the collection and approval of all utility bills and associated regulatory fees.

The Facilities manager will keep informed of best practices in facilities management and will work with senior management to ensure a safe and secure work environment for all staff of the NHIA.

Overall Responsibilities

Facilities Administration

  • Works with the Talent team to support the health and safety of the organization, specifically relating to ensuring appropriate facilities for workplace accident prevention and workplace accident response
  • Develops emergency response protocols and Implements drills that enable staff to respond quickly to threats and disasters in a manner that protects health, life and property
  • Compiles written reports on facilities related health and safety incidents to the CTFO on a regular basis.
  • Prepares and reviews written proposals, and negotiates pricing to optimize return on investment for facilities supplies and services.
  • Oversees special projects and assesses completed works for conformance to specifications, applicable building codes, and regulatory laws.
  • Attends departmental and organizational meetings to report on the progress of projects, conditions of facilities, and other updates as required.
  • Creates and maintains facility manuals.

Accounting/Asset Management

 Leads management and tracking of inventory, fixed assets and supplies to meet the operational needs of the organization.

Facilities Management

  • Undertakes facilities planning and provisioning, including workspace provisioning, acquisition and setup.
  • Coordinates and manages office setup for recruitment, training, ensuring physical, communication and technology requirements are ready and functioning
  • Oversees related facility services, such as security, caretaking, energy and waste management
  • Solicits, recommends for award, and administers service contracts based on departmental guidelines, procedures and policies
  • Ensures that emergency procedures exist pertaining to such events as bomb threats, power failures, water interruptions, hurricanes, injury to person or illness, etc., based on departmental guidelines and developed using best practices
  • Ensures that fire extinguishers, elevators, sprinklers etc. are maintained in optimum condition, inspected and certified on schedule and keeps records accordingly
  • Anticipates maintenance needs, recommends strategies, documents the operations, and forecasts future spending based on facility records and best practices.

Competencies

Operational Excellence and Resource Management

  • Manages day-to-day activities of the NHIA facilities, including relevant administration, coordination and evaluation.
  • Understands and applies a comprehensive knowledge of pertinent NHIA policies and procedures, as well as laws of The Bahamas to ensure facilities are effectively maintained and compliant.
  • Monitors resource utilization of outsourced service providers to identify trends and address issues.
  • Manages staff and service providers work assignments, ensuring assigned work is completed and expected outcomes are achieved.

Systems Transformation (and Quality Assurance)

  • Collaborates with and provides necessary facilities support to other managers and unit supervisors to enable them to carry out their responsibilities.
  • Develops and leads implementation of new protocols, processes, technologies and/or methodologies.
  • Assesses industry best practices for applicability within own area.
  • Escalates issues that are complex or sensitive to the Chief Talent and Facilities Officer.
  • Identifies opportunities for cross-functional collaboration and input to issues.
  • Oversees quality of work performed by service providers by establishing guidelines and standards.
  • Evaluates the performance of service providers, taking remedial action as required.

People and Leadership

  • Providers clear direction and feedback on quality of work to facilities team members, as required.
  • Addresses performance issues with management/project or program leads.

Partnerships and Stakeholder Management

  • Establishes collaborative relationships with team members across the NHIA to ensure workspace needs are adequately addressed.
  • Contracts and maintains contracts with external service providers.

Minimum Education and Experience

  • Minimum bachelors (undergraduate) degree in engineering or business or certificate in professional area such as facilities management
  • Minimum of 5 years of management experience in a similar facilities management role and/or in a start-up environment

Personal characteristics

  • Collaborative
  • Demonstrates high integrity and ethical behavior
  • Is respectful and supports diversity
  • Is results- and action-oriented
  • Has strong interpersonal skills
  • Is a strong and effective communicator
  • Demonstrates computer literacy
  • Acts as a role model for values and code of conduct of the organization

Classification: Management

Salary/Grade: TBD

Reports to: Chief Talent and Facilities Officer- (CTFO)

 

Overview

Reporting to the CTFO, the Facilities Manager is responsible for the oversight, administration and maintenance of the properties and facilities of the NHIA.

The manager will supervise a team of janitorial, security and Inspectorate staff. He or she will also work closely with senior management, and related vendors, contractors, and government agencies. Further, the Facilities Manager will also be responsible for the collection and approval of all utility bills and associated regulatory fees.

The Facilities manager will keep informed of best practices in facilities management and will work with senior management to ensure a safe and secure work environment for all staff of the NHIA.

Overall Responsibilities

Facilities Administration

  • Works with the Talent team to support the health and safety of the organization, specifically relating to ensuring appropriate facilities for workplace accident prevention and workplace accident response
  • Develops emergency response protocols and Implements drills that enable staff to respond quickly to threats and disasters in a manner that protects health, life and property
  • Compiles written reports on facilities related health and safety incidents to the CTFO on a regular basis.
  • Prepares and reviews written proposals, and negotiates pricing to optimize return on investment for facilities supplies and services.
  • Oversees special projects and assesses completed works for conformance to specifications, applicable building codes, and regulatory laws.
  • Attends departmental and organizational meetings to report on the progress of projects, conditions of facilities, and other updates as required.
  • Creates and maintains facility manuals.

Accounting/Asset Management

 Leads management and tracking of inventory, fixed assets and supplies to meet the operational needs of the organization.

Facilities Management

  • Undertakes facilities planning and provisioning, including workspace provisioning, acquisition and setup.
  • Coordinates and manages office setup for recruitment, training, ensuring physical, communication and technology requirements are ready and functioning
  • Oversees related facility services, such as security, caretaking, energy and waste management
  • Solicits, recommends for award, and administers service contracts based on departmental guidelines, procedures and policies
  • Ensures that emergency procedures exist pertaining to such events as bomb threats, power failures, water interruptions, hurricanes, injury to person or illness, etc., based on departmental guidelines and developed using best practices
  • Ensures that fire extinguishers, elevators, sprinklers etc. are maintained in optimum condition, inspected and certified on schedule and keeps records accordingly
  • Anticipates maintenance needs, recommends strategies, documents the operations, and forecasts future spending based on facility records and best practices.

Competencies

Operational Excellence and Resource Management

  • Manages day-to-day activities of the NHIA facilities, including relevant administration, coordination and evaluation.
  • Understands and applies a comprehensive knowledge of pertinent NHIA policies and procedures, as well as laws of The Bahamas to ensure facilities are effectively maintained and compliant.
  • Monitors resource utilization of outsourced service providers to identify trends and address issues.
  • Manages staff and service providers work assignments, ensuring assigned work is completed and expected outcomes are achieved.

Systems Transformation (and Quality Assurance)

  • Collaborates with and provides necessary facilities support to other managers and unit supervisors to enable them to carry out their responsibilities.
  • Develops and leads implementation of new protocols, processes, technologies and/or methodologies.
  • Assesses industry best practices for applicability within own area.
  • Escalates issues that are complex or sensitive to the Chief Talent and Facilities Officer.
  • Identifies opportunities for cross-functional collaboration and input to issues.
  • Oversees quality of work performed by service providers by establishing guidelines and standards.
  • Evaluates the performance of service providers, taking remedial action as required.

People and Leadership

  • Providers clear direction and feedback on quality of work to facilities team members, as required.
  • Addresses performance issues with management/project or program leads.

Partnerships and Stakeholder Management

  • Establishes collaborative relationships with team members across the NHIA to ensure workspace needs are adequately addressed.
  • Contracts and maintains contracts with external service providers.

Minimum Education and Experience

  • Minimum bachelors (undergraduate) degree in engineering or business or certificate in professional area such as facilities management
  • Minimum of 5 years of management experience in a similar facilities management role and/or in a start-up environment

Personal characteristics

  • Collaborative
  • Demonstrates high integrity and ethical behavior
  • Is respectful and supports diversity
  • Is results- and action-oriented
  • Has strong interpersonal skills
  • Is a strong and effective communicator
  • Demonstrates computer literacy
  • Acts as a role model for values and code of conduct of the organization

 

read position description
Apply by September 10, 2018 | E-mail to: hr@nhibahamas.gov.bs
apply for this position
Healthcare Quality Analyst
| Nassau, New Providence

Classification: Management

Salary/Grade: TBD

Reports to: Manager, Quality Healthcare and Wellness

 

Overview

Reporting to the Manager, Quality Healthcare and Wellness, the Healthcare quality Analyst will work closely with the Benefits, Finance and Information Technology Departments to collect analyze and interpret health care utilization data.

The position requires a strong knowledge and understanding of health benefits, health insurance, best practices and the laws that govern health insurance regulations and policies in The Bahamas.

Overall Responsibilities

Benefits Package Management

  • Conduct research and analysis of healthcare data relative to NHI enrolment specific to plan utilization, beneficiaries, providers , reports of service data, ongoing quality surveys, and health risk assessments.
  • Gather and analyse data based on trend information, identifying possible improvement areas and the impacts of their implementation
  • Create and maintain statistical data to that of service issues/ complaints by provider and beneficiary.
  • Compile, analyse and distribute weekly update of beneficiary enrolment, reports of service and bundle notifications.
  • Assist in the reviewing and assessing all health technologies to include or replace in the NHI Benefit Package.

Competencies

Compliance and Quality Assurance

  • Analyzes cases that demonstrate suspicious utilization of NHI program benefits
  • Collects and analyzes data for occurrence of potential fraud activity or patterns
  • Provides input regarding cases of suspicious program benefit utilization by implementing corrective action
  • Prepares reports on trends and requirements for process or policy changes.

System Transformation and Quality Assurance

  • Gathers and analyzes data/trend information, identifying possible improvement areas and the impacts of their implementation.
  • Researches and provides recommendations on emerging technologies, trends and strategies, developing and presenting business cases and proposals.
  • Provide input on quality assurance.
  • Assists in the development of appropriate performance indicators to support the benefit portfolio.
  • Provides input on industry trends and emerging technologies in Health Benefits to support NHIA’s vision, strategic initiatives and business strategies, providing recommendations on changes to established practices and processes.
  • Collaborates with and provides necessary support to other managers and unit supervisors to enable them to carry out their responsibilities relating to the Provider Network
  • Escalates issues that are complex or sensitive to the Manager, Healthcare quality and Wellness
  • Identifies opportunities for cross-functional collaboration and input to issues

Partnerships and Stakeholder Management

  • Builds relationships with peers and others across the organization to create opportunities for integration
  • Interfaces with the executive team to provide specific data on NHI benefit package and supporting inputs
  • Liaises with wellness service provider/s to assist with the management of the wellness program and ensure success

Minimum Education and Experience

  • Minimum bachelor (undergraduate) degree in insurance, health care, business administration, mathematics, statistics, economics or related field.
  • Post-graduate degree or additional certification, preferred
  • Minimum of 2 years’ relevant experience

Personal characteristics

  • Collaborative
  • Strong analytical, mathematical and project management skills
  • Proficiency in word/excel/power point
  • Demonstrates high integrity and ethical behavior
  • Is respectful and supports diversity
  • Is results- and action-oriented
  • Has strong interpersonal skills
  • Is a strong and effective communicator
  • Ability to work independently or in a team environment with rapidly changing priorities and demands
read position description
Apply by September 10, 2018 | E-mail to: hr@nhibahamas.gov.bs
apply for this position